These terms govern the use of the website, mobile app, seller area, digital loyalty cards, NFC tags, and seller subscriptions offered by Frezz.
Frezz provides a digital platform that allows users and merchants to use loyalty cards, promotions, maps, proximity-related features, NFC tag tools and, for sellers, additional features enabled through a subscription.
Frezz provides the technical infrastructure of the service. Rewards, discounts, commercial benefits, physical availability of rewards, and promotional content remain, unless expressly stated otherwise, under the responsibility of the participating merchant that publishes them.
Fraudulent use, duplication, unauthorized scans, tampering with NFC flows, or any conduct aimed at altering the actual stamp count or entitlement to a reward is prohibited.
Each promotion may include its own limits, duration, thresholds, usage rules, and specific conditions. Reaching the threshold shown in the app allows the user to claim the reward according to the merchant's rules, but does not exclude legitimate checks in case of anomaly or abuse.
Some seller features may only be available through an auto-renewable subscription purchased via the applicable digital store. The subscription title, duration, price, and essential commercial conditions are shown in the app purchase flow and in the store used.
The subscription renews automatically unless cancelled by the user through their store account within the deadlines provided by the store. Payment, billing, renewal, and any refund handling follow the rules of the store provider used.
Frezz may technically verify the status of the subscription using receipts, tokens, or equivalent data returned by the store, solely to enable, maintain, or limit seller features connected to the purchased plan.
Frezz aims to keep the service reasonably available, but does not guarantee uninterrupted operation, absence of errors, or compatibility with every device. The service may be updated, suspended, or limited for technical, security, organizational, or regulatory reasons.
To the extent permitted by applicable law, Frezz is not liable for indirect damages, loss of opportunity, lost profits, or temporary service unavailability, except in cases of wilful misconduct or gross negligence. The merchant remains responsible for the content of its offers and for delivering the promised reward.
Frezz is not responsible for malfunctions, delays, payment failures, cancellations, renewals, refunds, or other events directly attributable to the digital store used, authentication providers, map services, or other third-party suppliers, except where otherwise required by applicable law.
The Frezz brand, interfaces, software, databases, texts, graphic elements, and original content are reserved to their respective owners and protected under applicable law.
Frezz may update these terms for technical, commercial, organizational, or regulatory reasons. Updated versions will be published on the website, in the app, or through other appropriate channels.
These terms are governed by Italian law, without prejudice to any mandatory consumer protection provisions. For operational information you can contact delleroby@hotmail.it or petrinigregorio@gmail.com.